Here are solutions for the most common invoicing questions and issues in BarnManager.
A payment shows as "Processing" — is something wrong?
This is usually normal. ACH (bank transfer) payments typically take 3–5 business days to process, with an additional 1–2 business days for funds to settle. During this time the payment status will show as "Processing." In some cases, a payment may briefly show as "Settled" and later be returned due to issues like insufficient funds. See our article on ACH Payment Processing and Settlement for more details.
I can't open or view invoices
Try these steps:
Access invoicing from a web browser rather than the mobile app, as some invoicing features work best on the web.
Do a hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
Try a different browser or clear your browser cache.
If you recently switched to the new version of BarnManager, invoice data may take a bit longer to appear. Try again after a few minutes.
If invoices are still not loading, contact us through the chat widget with details about what you're seeing.
My invoices don't show individual lesson dates or service dates
Invoice line items display the product or service name, quantity, and price. Specific dates from the calendar are not automatically pulled into invoices. If you need to show individual session dates, you can add this information manually in the item description or notes field when creating or editing the invoice.
How do I pass credit card fees to my customers?
You can choose to pass credit card processing fees to your clients. Go to Invoicing → Settings, find your Stripe Account section, and look for Payment Preferences. There you can toggle the option to pass fees along to customers.
How do I change my subscription plan?
To change your subscription plan, go to Account → Admin → Payment Settings from a web browser. If you've renewed at the wrong plan level and need to switch, contact us through the chat widget and we can help adjust it.
I want to cancel my subscription
Cancellation must be done from a web browser (not the mobile app):
Log in from a web browser.
Go to Account → Admin → Payment Settings.
Click Cancel Subscription and follow the prompts.
Your account remains active until the end of your current billing period. Your data is saved so you can reactivate at any time.
If you're experiencing an invoicing issue not covered here, contact us through the chat widget with details and we'll help resolve it.